At AXV, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help. Please review our refund and return policy below:
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, your item must be:
- In its original, unused condition.
- In the original packaging with all accessories and manuals.
- Not a final sale or clearance item (unless damaged or defective).
To initiate a return, please contact us at contact@axvvibrationplate.com. Once we receive your return request, we will provide you with further instructions on how to send the item back.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to the original payment method used at the time of purchase.
Please note that it may take several business days for your bank or credit card company to process the refund. You will receive a confirmation email once the refund has been issued.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired product.
Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us within 7 days of receiving the product. We will guide you through the return or replacement process. You may be asked to provide photos of the damage or defect.
Return Shipping
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Non-returnable Items
- Gift cards
- Clearance or final sale items
- Opened or used items that cannot be resold
If you have any questions or need further assistance, please feel free to contact us at contact@axvvibrationplate.com.
Thank you for choosing AXV!